RETURN POLICY

RETURNS

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Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Several types of products are exempt from returns. Personalized products cannot be returned.

Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items

To complete your return, we need a receipt or proof of purchase.

There are certain situations where only partial refunds are given: (if applicable)
*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
*Any item returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we received the item you returned. We will also notify you of the approval or denial of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially reflected.
Next, contact your bank. Processing time is often required before a refund can be reflected.
If you have already done all of the above and still have not received your refund, you can contact us by writing to contacto@neosocksofficial.com.
Sale items (if applicable)
Only full priced items can be refunded. Unfortunately, sale items cannot be refunded.

Changes (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email to contacto@neosocksofficial.com and take your item to the headquarters of our shipping company corresponding to your location so that they can deliver it to our warehouses.

Gifts
If the item was marked as a gift when purchased and we shipped it directly to you, you will receive a gift credit for the value of your return. Once we receive your returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver decided to have the order shipped and then give it to you, we will send a refund to the gift giver and they will find out about your return.
Shipment
To return your product, you must take it to the headquarters of our shipping company corresponding to your location so that they can deliver it to our warehouses.

Shipping costs to return your item are your responsibility. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If shipping an item over €75, it is recommended to use a tracked shipping service or purchase shipping insurance. We do not guarantee that we will receive your item back.